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Update Logo and URL for Crisp Zanzibar Support #85

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opened 2026-03-30 07:25:40 +00:00 by mik-tf · 7 comments
mik-tf commented 2026-03-30 07:25:40 +00:00
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Media

  • Logo below
  • URL can be zdfz.crisp.help perhaps?

We can see what is possible

@Sherwint THANKS!

# Media - Logo below - URL can be zdfz.crisp.help perhaps? We can see what is possible @Sherwint THANKS!
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Sherwint commented 2026-03-30 07:58:37 +00:00
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Looking into possibilities. Will update here later in the day.

Looking into possibilities. Will update here later in the day.
Sherwint commented 2026-03-30 11:53:14 +00:00
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Here's the current outcome:

  • I was able to create an individual workspace for Zanzibar support with the logo and domain info:
    image

  • Script for the Chat Widget:

<script type="text/javascript">window.$crisp=[];window.CRISP_WEBSITE_ID="ba711492-badd-47a5-af6b-6d8f9e4d83f7";(function(){d=document;s=d.createElement("script");s.src="https://client.crisp.chat/l.js";s.async=1;d.getElementsByTagName("head")[0].appendChild(s);})();</script>

  • To mirror any other premium features of the current ThreeFold Support workspace, there will be costs incurred.

image

looping in @sabrinasadik as well to review.

Here's the current outcome: - I was able to create an individual workspace for Zanzibar support with the logo and domain info: ![image](/attachments/b9777052-97d8-4061-9bc7-3a28771ce9da) - Script for the Chat Widget: `<script type="text/javascript">window.$crisp=[];window.CRISP_WEBSITE_ID="ba711492-badd-47a5-af6b-6d8f9e4d83f7";(function(){d=document;s=d.createElement("script");s.src="https://client.crisp.chat/l.js";s.async=1;d.getElementsByTagName("head")[0].appendChild(s);})();</script>` - To mirror any other premium features of the current ThreeFold Support workspace, **there will be costs incurred**. ![image](/attachments/8213c71b-c642-4caf-8914-5402b06a029a) - This also includes adding more than 2 support operators to manage the workspace or even create the Helpdesk URL: zdfz.crisp.help ![image](/attachments/82be6151-ffbb-4571-b355-2fab3c0fdd8c) - For more billing info: https://help.crisp.chat/en/category/billing-pricing-13ywpvr/ looping in @sabrinasadik as well to review.
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mik-tf commented 2026-03-30 16:59:43 +00:00
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Done — ZDFZ Crisp widget live on all services

Deployed v4.9.9 with the new workspace ID. Verified on:

Free plan is sufficient for now (2 operators, 12 users). If we need zdfz.crisp.help helpdesk URL or more operators later, we can upgrade.

Thanks @Sherwint for setting up the workspace!

Signed-off-by: mik-tf

## Done — ZDFZ Crisp widget live on all services Deployed v4.9.9 with the new workspace ID. Verified on: - https://app.zdfz.live — ZDFZ logo + branding ✅ - https://api.zdfz.live/docs — ZDFZ widget ✅ - https://zdfz.live — ZDFZ logo + branding ✅ Free plan is sufficient for now (2 operators, 12 users). If we need `zdfz.crisp.help` helpdesk URL or more operators later, we can upgrade. Thanks @Sherwint for setting up the workspace! Signed-off-by: mik-tf
mik-tf commented 2026-03-30 20:14:24 +00:00
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AS said in telegram, since the free version not all team support members are included, it is not ideal.

A solution could be for now:

Put the generic chat icon for Threefold crisp, and make a generic welcome message, not stating if we are threefold or zdfz.

Let's discuss if needed. And thanks again.

AS said in telegram, since the free version not all team support members are included, it is not ideal. A solution could be for now: Put the generic chat icon for Threefold crisp, and make a generic welcome message, not stating if we are threefold or zdfz. Let's discuss if needed. And thanks again.
mik-tf reopened this issue 2026-03-30 20:14:24 +00:00
Sherwint commented 2026-03-31 07:45:10 +00:00
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@sabrinasadik - agreed to go with a paid version. I'm waiting for the billing details to be updated and can proceed to set up the workspace accordingly.

@sabrinasadik - agreed to go with a paid version. I'm waiting for the billing details to be updated and can proceed to set up the workspace accordingly.
Sherwint commented 2026-03-31 11:05:22 +00:00
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  • The following recipients have been invited:

image

  • Welcome Message has been updated, but let me know if there is something specific you'd like to implement.
  • Helpdesk URL = https://zdfz.crisp.help/en/ has been created.
  • For the Knowledge Base, I am referring to Docs to create Helpdesk articles. Let me know if this fine.
  • Working on the other settings to mirror ThreeFold Support workspace.
- The following recipients have been invited: ![image](/attachments/0bdfdf66-d89d-4537-a5c5-ee978e92ca31) - Welcome Message has been updated, but let me know if there is something specific you'd like to implement. - Helpdesk URL = [https://zdfz.crisp.help/en/](https://zdfz.crisp.help/en/) has been created. - For the Knowledge Base, I am referring to [Docs](https://zdfz.live/docs/) to create Helpdesk articles. Let me know if this fine. - Working on the other settings to mirror ThreeFold Support workspace.
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mik-tf commented 2026-03-31 13:47:28 +00:00
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Wow that was quick thanks @sabrinasadik and @Sherwint

OK will implement with this!

Wow that was quick thanks @sabrinasadik and @Sherwint OK will implement with this!
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mycelium/circle_support#85
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