Issue: User Brucelites is not receiving SMS for phone number verification. #16
Loading…
Add table
Add a link
Reference in a new issue
No description provided.
Delete branch "%!s()"
Deleting a branch is permanent. Although the deleted branch may continue to exist for a short time before it actually gets removed, it CANNOT be undone in most cases. Continue?
The user was able to enter his updated phone number and clicked on the "verify" button, but an SMS never arrived to verify.
Location: Portland, Oregon, USA
ramezsaeed
on Feb 11
Maybe the account doesn't support this region.
@sabrinasadik please check.
shng4you
on Feb 12
Another farmer, Frankc112852, from Bridgeport, CT, USA, also reports the same issue.
TullysInc
on Feb 25
@sabrinasadik - May we have an update on this please? There are several users reporting this issue.
Cameron1986labeyrie
on Feb 26
Third farmer is facing the same phone verification issue.
User on Crisp: Nick Shopland
Location: UK, Nottingham
Cameron1986labeyrie
on Mar 6
Hello @sabrinasadik, Checking in for updates. Please let us know. Thank you!
Cameron1986labeyrie
3 weeks ago
Hey @sabrinasadik, just checking in to see if there are any updates available. Thank you.
TullysInc
2 weeks ago
Hi @sabrinasadik - May we please have an update on this. Some users have been following up on this case.
Cameron1986labeyrie
last week
Hello, @sabrinasadik. Just wanted to check if you have any updates for us. Please let us know. Thank you!
sabrinasadik
last week
Not seeing anything blocked on our account and our account is funded. Can one of them pls try again?
shng4you
Thanks, Sabrina. We'll check with the user and update the status.
mahendravarmayadala93
2 days ago
Hi @sabrinasadik ! Client is still facing the same issue. Please look into it. Thank you.
As in client words : "Finally, In my identity in the app I had changed to my current phone number
Cameron1986labeyrie
20 hours ago
Hello @sabrinasadik! User: Nick Shopland is still experiencing issues with phone verification.
He is on Version: 4.2.2 - 190
(+13035526458)) but it had a green button that said "verify". When pressing
that button the app says it sent an SMS, but I never receive the SMS. I
tried this several times as well. Is there a problem formatting the USA
number with its country code? There sure are a lot of bugs in the app, and
after several months I am still stranded without any access to my tokens!"
mahendravarmayadala93
20 hours ago
Hi Team! FYI - @sabrinasadik has opened an ticket with the twilio team and CC'd me. Thanks.
FYI, for the SMS, sending from twilio to the US
While in Egypt that worked
Responded to Twilio's response.
Hi @sabrinasadik ! User still not receiving the SMS. Kindly investigate. Thank you.
Hi @sabrinasadik ! Any update here? Thanks in advance.
Hi @sabrinasadik ! Are there any latest updates from the Twilio team?
Twilio response:
The error code 30034 indicates that messages are being sent from an unregistered 10DLC (ten-digit long code) number. This error occurs when SMS or MMS messages are sent to U.S. phone numbers using 10DLC numbers that are not registered with an approved application-to-person (A2P) campaign.
Steps to Resolve Error 30034:
Register Your 10DLC Numbers:
Ensure that all your 10DLC numbers are registered with an approved A2P campaign. This is required by all major U.S. telecommunications carriers.
You can register your numbers via the Twilio Console or through Twilio APIs.
Check Registration Status:
Verify the registration status of your 10DLC numbers to ensure they are associated with an approved A2P campaign. You can refer to the guide on checking A2P 10DLC registration status.
Use Toll-Free Numbers:
If you are facing delays in 10DLC registration, consider using toll-free numbers as an alternative. Toll-free numbers can be used for high-volume SMS and MMS and are not subject to the same registration requirements.
Review Carrier Fees:
Be aware that messages from unregistered 10DLC numbers may incur additional carrier fees, which will be passed through to your Twilio bill.
Consult Twilio Resources:
For more information, you can refer to the Shutdown of Unregistered 10DLC Messaging FAQ.
By following these steps, you can ensure compliance with U.S. A2P 10DLC regulations and avoid message blocking. If you need further assistance, feel free to reach out!
Doesn't seem to be that straightforward. Trying to register & fix it
Thanks for the update @sabrinasadik
Hi @sabrinasadik ! Any update?